Why is the app counting total orders instead of actual prints towards the plan limit?

GST Pro counts total Shopify orders, not individual print or download actions, because the app processes every order in the Shopify order sequence for tax calculation, reporting, and compliance. The plan limit is based on order numbers, not how many times you click "Print".

Most Common Root Cause

Plan limits are based on Shopify order sequence, not print actions

GST Pro determines eligibility using the order number you are trying to print, not how many invoices you have printed so far.

If your plan allows 50 orders
And you try to print the 51st order of the month
The app will block printing even if you never printed the earlier ones

This behavior is intentional and consistent across plans.

Other Possible Causes

1 Printing orders beyond the allowed sequence

On the Free plan, only the first 50 orders of the month are printable
Attempting to print order #51 or later triggers a limit error

2 Previous month's order volume

If your store exceeded a plan's order limit in the previous month
Lower-tier plans may be automatically disabled for the current month

3 Test or migrated orders

Test orders created in Shopify
Orders imported during store migration

Are all counted as valid orders and consume the plan limit

Why This Happens

GST Pro is not just a "PDF printer". For every order, the app:

Calculates GST
Syncs tax data
Prepares reporting data (such as GSTR-1)
Maintains order-level compliance records

Because the app must process every transaction, each Shopify order consumes system resources even if you never print its invoice. That's why limits are based on order volume, not print clicks.

How We Typically Resolve This

1

Match your plan to your actual order volume

Support usually recommends upgrading to a plan that matches your monthly Shopify orders:

Startup → up to 300 orders

Business → up to 2,500 orders

Advanced → unlimited orders

2

Print early-sequence orders (Free plan users)

On the Free plan, invoices for the first 50 orders of the month remain printable
These can be reprinted unlimited times

3

Manual review in rare cases

For unusual scenarios (migration issues, technical glitches)
Support may:

Investigate the order history

Manually resync data

This usually requires collaborator access

Important Shopify & Data Dependencies

GST Pro relies entirely on the Shopify Order API
Order numbers and sequence are controlled by Shopify
The app cannot skip or exclude:
○ Cancelled orders
○ Test orders
○ Unfulfilled orders
Any order assigned a Shopify order number is counted

What This Will NOT Change

Print limits will not reset by avoiding downloads
Orders cannot be excluded from counting
Cancelled or test orders cannot be skipped
Printing fewer invoices does not reduce order usage